What element of a crisis management plan defines the process that should unfold once an issue or crisis is identified? Hint: it also includes information about team members who should be engaged, when to pause publishing activities, and who decides when a crisis is over and normal social media operations can resume?
a) Conditional ("If-Then") Branches
b) Decision Tree
c) Venn Diagram
d) None of these
e) Flow Chart
f) Hypothetical Imperatives