Answer :

They always say that the customer is always right but sometimes if a costumer gets aggressive you can take note of that and file a law suit
jameslucy79

Answer:

If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer’s opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.

Explanation:

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